• Annual Practitioner Forum
    hosted by WestPac on 23 March 2017 

     Disruption - the trends and how business improvement professionals are doing their part to react to it 

    This year's event was attended by over 60 leading business improvement professionals across a range of organisations and industries including; financial, manufacturing, telecommunications, health and service industries. It was a day packed full of new perspectives, creative insights and opinions from other practitioners that challenged our current views of our own respective industries, our practices and its future.

    Key Take Aways from the Event

    Disruption is a continuous process of context, change and continuous questions  

    In his presentation, Opher Yom Tov (A former GM at IDEO, current senior advisor of Design and Innovation to several companies and a co-founder of Australian tech start up Airshr), spoke about what is causing disruption, why do Disruptors exist and how might we tackle it? 

    There is a common formula that all Disruptors follow: Context (and change of context) + Question (can we?, how might we?) = disruption. For example: Context: Restaurants have always played an essential role in the business, social, intellectual and artistic life of a thriving society. The major events of life, personal and professional, are celebrated in restaurants. Restaurants are more important than ever. The question – How might we take the restaurant to the people, rather than relying on our location? The answer/disruption: Food Trucks.

    What can we do to disrupt? Be paranoid, look for a burning platform; Embrace it, follow it, participate; Go back to first principles - Question everything; Partner and compete fiercely; Build and buy; Focus on your customer - Really focus; Ensure you have the right leaders and best people; Experiment. Always stay in beta.

    What the Duck? 

    Craig Gander ( L&D Manager of Greater Bank) spoke about their approach on how they are focused on building Capability rather than Competency. He highlighted this using Lego as an example – in the past, competency was measured based on the individual’s ability to build what is on the “box” (in this example - you were provided 6 Lego bricks and an image of a Lego duck). It is vital to shift our thinking toward measuring capability to maintain and create organisational value. If individuals were instead told “here is a box, what can you create from it?” The individuals are encouraged to be creative and inventive, they could make close to a million different varieties of ducks given the same six pieces. Imagine what else we are capable of making with those pieces? (Is out thinking framed by telling you to make a duck); what if you could add pieces you already own? (Bring your own experiences); What if you could add pieces from someone else in the team? Or pieces available in your network? The possibilities are endless and it is all about trying to unlock the potential of capable people. 

    Culture eats strategy for breakfast 

    Many thought Nepean Building & Infrastructure should close a few years ago as it was believed they could not remain competitive in Australia, where China presented massive competition in the commoditized manufacturing market. Dr Anthony Sive (Managing Director of Nepean Building & Infrastructure) spoke about the amazing story of how they have defied odds and are now very competitive by defining a very clear and easy to remember strategy (highest tonnes, cheapest tonnes, safest tonnes). Strategy that every single individual across the organisation knows what and how they contribute to delivering. Favourite quotes from this session: “culture is not part of the game, it is the game”; “Decision making at the lowest possible level”; “Relationship is everything: create the space – seek multiple perspectives, then get out of the way”!

    My biggest learning is not from a speaker or particular presentation; it was from talking to different people and making new acquaintances.

    "The stories we tell is the culture we create."

    These opportunities to share and story tell are invaluable - we need diversity to grow, to see things differently, to learn, to create and to drive even better results. Creating a continuous improvement culture in our organisation, one which strives to be one of the world's great service companies, helping our customers, communities and people to prosper and grow – starts with you and the story you tell. 

    Let’s continue the conversation, what are your thoughts? Take a moment, and reflect on your story, what is it that you want to share, what questions will you ask to challenge the status quo, what will you do to create something with all your creativity and capability, how will you define it within your strategy? What is your continuous improvement story?

  • Network Drinks

    The AASSP Committee regularly hold Network drinks where members have the opportunity to mix with fellow practitioners in a fun and casual setting.  Members apply their learning as well as provide feedback to the Association on how it could enhance it's offerings to the broader improvement community.  

    If your interested in sharing your knowledge on a particular topic or even testing your facilitation skills in a safe and environment, please contact Luke Pollard to discuss. We would love to hear from you.


  • Take a Leap in your improvement journey

    Host a Deployment Forum.

    Give your company a great profile and celebrate all the hard work you and your team have put in towards a productive and efficient environment.

    Spend the day with Lean Six Sigma experts and showcase your progress through process improvement, sharing your valuable insights with others or tap into the wealth of expertise of AASSP members to enhance your journey further.

    To find out more email the Committee on info@aassp.org.
  • Join the AASSP Committee and make good things happen!

    The AASSP is run by a committee of volunteers, elected by members at the annual general meeting (AGM) each year. All positions are voted in for a two-year term.  If you would like to take an active role on the Committee please contact the Committee at info@aassp.org.au as there are always a host of opportunities you can get involved in.  This year’s AGM will be on Thursday the 8th of February and we are keen to hear from you if you are interested or would like to know a bit more information of what is required.

    In addition to the Committee, members may be asked to contribute to events (e.g. give a presentation or host a site tour) and there are many opportunities each year for individuals to get involved with committee activities.  The more we put in the more we get out of it!


Upcoming Events

Annual Practitioner Forum 2018:
Theme Needed!

Do you have a theme for the 2018 Annual Practitioner Forum?

Following on from the successful “Disruption” themed 2017 Annual Practitioner Forum recently hosted by Westpac, the timing has been confirmed as March 2018 for the next annual forum.

We love feedback and ideas from our members – please send any thoughts you have for topics/theme for next year’s forum to secretary@aassp.org

Virtual MasterClasses 

Registrations for these interactive and learning and sharing events are open to AASSP members and friends.  Check the LinkedIn site for the current session.





AASSP is an association of organisations and individuals who are leading the practice of Lean Six Sigma in Australasia.


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